LiveICT Web Portal

Wednesday 15 April 2026 at 12.08pm

East Riding of Yorkshire Hull North West

We are currently carrying out planned maintenance of the system that is used by the ICT Web Portal.

Due to this users may experience temporary interruptions to the service. 

We appreciate your patience and apologise for any inconvenience.

Thank you for your cooperation.

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LiveIssue Accessing Expenses

Tuesday 24 March 2026 at 10.24am

East Riding of Yorkshire Hull North West

We are aware that staff members are currently experiencing difficulties accessing the Expenses system.

Please be assured that the team is actively investigating the issue and working to resolve it as quickly as possible.

We appreciate your patience and apologise for any inconvenience.

Thank you for your cooperation.

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OfflineIssue Accessing Expenses

Tuesday 24 March 2026 at 10.24am

East Riding of Yorkshire Hull North West

We are aware that staff members are currently experiencing difficulties accessing the Expenses system.

Please be assured that the team is actively investigating the issue and working to resolve it as quickly as possible.

We appreciate your patience and apologise for any inconvenience.

Thank you for your cooperation.

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LiveAddress lookup offline

Wednesday 5 November 2025 at 7.51am

East Riding of Yorkshire Hull North West

Dear Customers,

Please be advised our supplier, Loqate GBG are performing maintenance on their ID4Global platform, This is the platform Assure Expenses uses for the Address lookups & Address distance Calculations and the UK bank account validation service.

This is planned for Wednesday 5th November starting at 09:00 and will last 6 hours.

During this period there maybe times where there might be a degradation of service. You will still be able to add Expenses & Bank accounts to the system.

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Live

Monday 3 July 2023 at 1.10pm

East Riding of Yorkshire Hull

Access to Expenses is now restored.

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Live

Friday 30 June 2023 at 10.58am

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LiveCIS1 Authentication Service - Planned Maintenance 21/1/26

Tuesday 20 January 2026 at 4.19pm

East Riding of Yorkshire Hull North West

Please note that the CIS1 Authentication Service will be unavailable tonight between 22:00 and 23:00. This is due to planned maintenance being carried out by NHS England. Normal service is expected to resume once the planned maintenance has been completed. 

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Live

Tuesday 27 May 2025 at 7.36am

East Riding of Yorkshire Hull North West

CIM and Self Service S/C Unlock works completed

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Planned maintenanceCIM and Self Service S/C Unlock - 10th May

Wednesday 7 May 2025 at 12.49pm

East Riding of Yorkshire Hull North West

Please note that Care Identity Management and Self-Service Smartcard Unlock will be unavailable tonight from 20.30 to 22.30 hours while system upgrades are carried out by NHS Digital.

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Planned maintenanceCIM and Self-Service S/C Unlock

Wednesday 7 May 2025 at 12.48pm

East Riding of Yorkshire Hull North West

Please note that Care Identity Management and Self-Service Smartcard Unlock will be unavailable tonight from 20.30 to 22.30 hours while system upgrades are carried out by NHS Digital.

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LivePlanned Maintainance Complete

Tuesday 14 May 2024 at 8.13am

East Riding of Yorkshire Hull North West

The maintainance has now been completed.

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LivePhotocopiers unavailable

Friday 21 November 2025 at 5.37pm

East Riding of Yorkshire Hull North West

The ICT team is aware of a server issue affecting all photocopiers across the organisation. This issue is likely to affect printing, copying and scanning.

Printing to desktop printers should still be available.

Please accept out apologies for any inconvenience this may cause, we will share any updates where possible.

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Live

Thursday 7 August 2025 at 5.11pm

East Riding of Yorkshire Hull North West

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LivePrinter server back up

Tuesday 15 July 2025 at 11.16am

East Riding of Yorkshire Hull North West

Papercut print server back online

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OfflinePrint server offline

Tuesday 15 July 2025 at 11.06am

East Riding of Yorkshire Hull North West

The Print server has to be temporarily stopped to enable the resolution for the U-drive issue.

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LiveScanning to Email

Thursday 17 October 2024 at 12.52pm

East Riding of Yorkshire Hull North West

The issue affecting scan to email has now been resolved.

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LivePlanned Maintenance - 26th September 2025

Thursday 25 September 2025 at 8.18am

East Riding of Yorkshire Hull North West

The Development Portal will be down for maintenance all day on Friday 26th September 2025. 

During this period, you will not be able to log onto the portal to view your team dashboard, access training or view/carry out clinical or managerial supervision. If you have a supervision scheduled during this downtime, please plan to read any previous supervision notes or actions in advance. 

Whilst the portal is down, you can record your clinical or managerial supervision on a word document and upload it to the system once it is back online.

We apologise for any inconvenience.

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LiveE-Learning Portal Issues Resolved.

Friday 2 May 2025 at 2.54pm

East Riding of Yorkshire Hull North West

E-Learning Portal Issues Resolved.

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PartialDevelopment Portal Issues

Thursday 24 April 2025 at 10.31am

East Riding of Yorkshire Hull North West

Some staff may have lost access to their Development portal including PDR's and supervision. This issue has been raised to our developer who will restore all information as soon as possible. 

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LiveCompleted - Planned network downtime

Tuesday 19 August 2025 at 3.24pm

East Riding of Yorkshire Hull North West

We have been made aware of some works being performed by KCOM as below.

Planned Start on the 20th August 2025 22:00

Planned End: 21st August 2025 04:00

During this time, we will lose connection to our core infrastructure for a period of up to 20 minutes.

Therefore, it is likely that during this time, staff working overnight will lose connection to SystmOne and other clinical systems for a 20-minute period, unfortunately we are unable to provide exactly what time this will happen.

If there are any problems after this down time, or the downtime goes on longer than advised, the CHCP ICT on call service will be available for help.

We apologise for the inconvenience that this will cause.

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LiveMaintenance has been completed

Tuesday 20 May 2025 at 7.33am

East Riding of Yorkshire Hull

Liquid Logic maintenance has been completed

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Planned maintenancePlanned Maintenance - 16th May 2025 for Liquid Logic

Friday 9 May 2025 at 10.46am

East Riding of Yorkshire Hull

We have been made aware that Liquid Logic will be undergoing planned maintenance on 16th May between 14.00 - 15.30 which will be carried out by Hull City Council. The system will be inaccessible during the maintenance period and normal service is expected to resume by 15.30.

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Live

Tuesday 11 March 2025 at 11.35am

East Riding of Yorkshire Hull North West

Maintenance has been completed

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Planned maintenanceOracle Catalogue - Planned Maintenance

Friday 7 March 2025 at 11.13am

East Riding of Yorkshire Hull North West

Please be advised that the system provider will be conducting a scheduled system update on Tuesday 11th March at 0600. During this period, our services may experience temporary downtime of up to 60 minutes. We appreciate your understanding and cooperation as we work to enhance your user experience.

If you have any enquiries or concerns, please raise these with the Finance team in the first instance as they have the ability to raise with the provider.

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LiveLoop

Tuesday 29 July 2025 at 8.14am

East Riding of Yorkshire Hull North West

We are pleased to inform you that the login issues related to Loop have been resolved and it is fully back online. 

Please accept our sincerest apologies for the inconvenience it may have caused. 

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PartialLoop Log in Issues

Monday 28 July 2025 at 3.38pm

East Riding of Yorkshire Hull North West

We are aware that staff members are currently experiencing difficulties accessing Loop

The issue has been logged with the supplier who is actively investigating the issue and working to resolve it as quickly as possible.

We appreciate your patience and apologise for any inconvenience.

Thank you for your cooperation.

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LiveEOL is now live.

Tuesday 13 February 2024 at 2.08pm

East Riding of Yorkshire Hull North West

EOL is now live with previous issues resolved.

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Partial

Thursday 25 January 2024 at 8.38am

East Riding of Yorkshire Hull North West

We are aware of an issue with Employee Online which is preventing information from being loaded.

This is currently being investigated by the software supplier.

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LiveESR Online

Monday 28 July 2025 at 11.41am

East Riding of Yorkshire Hull North West

ESR is back Online

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OfflineStaff Unable To Access ESR

Monday 28 July 2025 at 10.55am

East Riding of Yorkshire Hull North West

We've had notice that ESR has gone down, some users might not be able to access ESR right now.

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Live

Friday 28 March 2025 at 9.40am

East Riding of Yorkshire Hull North West

The ESR website is now back online.

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Offline

Friday 28 March 2025 at 8.44am

East Riding of Yorkshire Hull North West

The ESR website is currently down and not accessible.

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LiveESR Back Online

Monday 3 March 2025 at 10.08am

East Riding of Yorkshire Hull North West

ESR Back Online

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LiveLiquid Logic issue has now been resolved

Thursday 17 July 2025 at 7.33am

East Riding of Yorkshire Hull

Liquid Logic issue has now been resolved

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OfflineLiquid Logic - Adults and Children

Wednesday 16 July 2025 at 8.44am

East Riding of Yorkshire Hull

Liquid Logic - Adults and Children websites are currently down. We are in contact with Hull City Council

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LiveLiquid Logic issue has now been resolved

Thursday 19 June 2025 at 2.30pm

East Riding of Yorkshire Hull

Liquid Logic issue has now been resolved

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OfflineLiquid Logic - Adults and Children

Thursday 19 June 2025 at 8.08am

East Riding of Yorkshire Hull

Liquid Logic - Adults and Children websites are currently down. We are in contact with Hull City Council

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Live

Wednesday 26 March 2025 at 11.52am

East Riding of Yorkshire Hull North West

The SystmOne Email and SMS issues have been resolved.

The system is operating fine with no known problems.

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LiveU-Drive access restored

Wednesday 16 July 2025 at 10.55am

East Riding of Yorkshire Hull North West

Access has been restored to the U-drive.

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OfflineU-drive unavailable

Tuesday 15 July 2025 at 8.09am

East Riding of Yorkshire Hull North West

The U-drive is currently unavailable.  We are currently working at restoring access.

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LiveU Drive Issue

Monday 2 June 2025 at 1.35pm

East Riding of Yorkshire Hull North West

The issue regarding the intermittent access to the U drive from the weekend has now been resolved. 

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PartialAccess to the Shared U Drive

Saturday 31 May 2025 at 12.37pm

East Riding of Yorkshire Hull North West

We are currently aware of intermittent issues in trying to access the U drive. We do apologise for the inconvenience this may be causing and are working hard to resolve the issue. 

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LiveU Drive - CHCP Folder

Friday 26 January 2024 at 7.55am

East Riding of Yorkshire Hull North West

The issues affecting the CHCP folder have now been resolved.

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Live

Thursday 20 March 2025 at 8.17am

East Riding of Yorkshire Hull North West

System is now live again.

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OfflineInphase website unavailable

Thursday 20 March 2025 at 8.14am

East Riding of Yorkshire Hull North West

Website is showing 502 Bad Gateway. This has been logged with the provider.

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Live

Tuesday 9 July 2024 at 12.49pm

East Riding of Yorkshire Hull North West

System is now behaving as expected.

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PartialEmails not being delivered

Wednesday 3 July 2024 at 2.39pm

East Riding of Yorkshire Hull North West

We are aware of an issue that is impacting emails from the InPhase system being sent.

This issue is currently under investigation. If you need any assistance please email chcp.sqhelpdesk@nhs.net

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Live

Wednesday 25 October 2023 at 8.47am

East Riding of Yorkshire Hull North West

Datix is online.

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Live

Monday 2 December 2024 at 8.24am

East Riding of Yorkshire Hull North West

Works completed by third party.

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Planned maintenanceSpine Directory Service - Saturday 30 November

Friday 29 November 2024 at 1.46pm

East Riding of Yorkshire Hull North West

NHS Digital are carrying out planned works on 30th November that will affect some aspects of smartcards.  Below is the update from them.  During this time there is nothing that the local IT team can do.

We are carrying out an upgrade to the Spine Directory Service (SDS) on Saturday 30 November between 09:00 and 16:00.

The Care Identity Management (CIM) and self-service smartcard unlock applications will be unavailable throughout the upgrade period.

Authentication and connections to the SDS will be unaffected, and we are confident there will be no direct impact to customers other than the CIM and self-service smartcard unlock unavailability mentioned above. 

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Live

Friday 27 September 2024 at 7.38am

East Riding of Yorkshire Hull North West

The NHS Mail portal is now working as normal.

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PartialNHS Mail Portal

Monday 23 September 2024 at 10.37am

East Riding of Yorkshire Hull North West

Please be advised that the NHS Mail Portal is currently unavailable to users. Due to this issue, we are currently unable to make any changes to NHS Mail accounts or authenticate users to reset their passwords.

Please note that this issue will NOT have an impact on sending and receiving emails.

We do apologize for the inconvenience this may cause and will provide an update in due course.

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Live

Thursday 4 July 2024 at 10.38am

East Riding of Yorkshire Hull North West

NHS Mail Team teams performed a change to redirect email into the NHS.net platform at 19:00 on 01/07. Following a period of heightened monitoring the service appears to have remained stable and no further issues have been observed.

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PartialEmail Delivery Delay From External Domains

Monday 1 July 2024 at 3.13pm

East Riding of Yorkshire Hull North West

Issue Status: ONGOING

Issue Description: We are aware of an issue that is causing some emails to be delayed. Emails impacted are from external domains sending mail into the nhs.net domain.

This will be impacting scan to email as well as password reset emails from various sites; Expenses, Employee Online, Oracle etc.

Current Update: 01/07/2024 11:00:00 AM – NHS Mail Engineers continue to work with the Trend Micro Supplier to determine the cause of mails being delayed.

We appreciate your patience whilst NHS Mail work to resolve this issue and apologise for any inconvenience caused.

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Live

Wednesday 19 July 2023 at 2.49pm

East Riding of Yorkshire Hull North West

NHS mail relay issue resolved, email fully opperational.

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Live

Thursday 12 September 2024 at 10.09am

East Riding of Yorkshire Hull North West

Following changes to the system MyCompliance is now working. An all staff email was sent out on 10/9/24 detailing the changes but in summary rather than logging in with your @chcpcic.org.uk username and password this is now your @nhs.net username and password.

If there are any issues please log a call via the ICT Web Portal.

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PartialMy Compliance Issues

Wednesday 11 September 2024 at 9.27am

East Riding of Yorkshire Hull North West

There is currently an issue with the sync into MyCompliance which will affect anyone new will be unable to login to MyCompliance.

We are working with our supplier to resolve this. 

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Live

Wednesday 11 September 2024 at 9.17am

East Riding of Yorkshire Hull North West

Following changes to the system MyCompliance is now working.  An all staff email was sent out on 10/9/24 detailing the changes but in summary rather than logging in with your @chcpcic.org.uk username and password this is now your @nhs.net username and password.

If there are any issues please log a call via the ICT Web Portal.

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PartialNew users unable to login

Wednesday 21 August 2024 at 8.49am

East Riding of Yorkshire Hull North West

There is currently an issue with the sync into MyCompliance which will affect anyone new will be unable to login to MyCompliance.

We are working with our supplier to resolve this. 

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PartialDowntime

Monday 19 August 2024 at 3.39pm

East Riding of Yorkshire Hull North West

MyCompliance will be unavailable between the hours of 5pm and 8pm on the 20th August 2024.

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LiveIssues Resolved

Thursday 18 July 2024 at 7.25am

East Riding of Yorkshire Hull North West

The fault with telephone lines across the organisation has been resolved by our supplier.

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OfflinePhones ring, but staff cannot be heard by the person calling.

Thursday 18 July 2024 at 12.13am

East Riding of Yorkshire Hull North West

We are aware of some issues currently affecting telephones across the organisation.

This has been reported to our telephones provider who is currently investigating the issue.

We have been advised that we are not the only organisation affected, and they are investigating a wide spread fault impacting multiple organisations that they provide telecoms for.

Please bear with us whilst we work with them in resolving the issue.

We will provide further updates when we have them from the supplier.

Mobile phone communication is currently not affected by this issue.

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LiveDevices Online

Wednesday 6 December 2023 at 11.22am

East Riding of Yorkshire Hull North West

Lenovo devices are now able to boot correctly.

If your device still will not boot please contact the ICT Service Desk.

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PartialDevices Unable to Boot

Friday 1 December 2023 at 9.03am

East Riding of Yorkshire Hull North West

We are currently aware of an issue affecting devices that are unable to boot, and we are working to resolve the issue as quick as possible.

If your device is affected we would advise trying to log a request via the ICT Web Portal from another machine or a desktop PC, as the wait times to speak to us via telephone have increased significantly due to the number of staff trying to report the problem to us.

If you log a ticket via the ICT Web Portal please include your direct contact number and we will call you back as soon as possible to arrange to have the problem resolved.

If possible, please try to find an alternative device to use until the problem is resolved.

We appreciate your patience whilst we try to resolve this issue for you

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